Onderzoek naar kwaliteit van de dienstverleners uit verschillende sectoren in België

In juli 2009 hebben we in samenwerking met Leuvenresearch.be een studie opgemaakt om data over de kwaliteit van geleverde service uit verschillende categorieën te verzamelen.

De doelstelling van dit onderzoek is om de consumenten de juiste en objectieve informatie te verschaffen over een reeks categorieën. We hopen dat u met deze informatie beste leverancier naar uw wens kan kiezen.

Vandaag hebben we informatie verzameld van 2012 deelnemers.

Verloop: In dit onderzoek werd de consument gevraagd om hun dienstverleners te quoteren op een schaal van 1 tot 5.

Hieronder kan u de resultaten bekijken.

De Autoverzekeraars

Bedrijf:
Aantal reacties:
Aanbevelen aan een vriend:
Algemene kwaliteit:
Klantendienst:
Vriendelijkheid:
Prijs/Kwaliteit
Beschikbaarheid:
Kennis vh personeel:
Tarief:
Actel
22
(77.5%)
(71.8182%)
(72.8182%)
(72.909%)
(67.2728%)
(65.5454%)
(67.6364%)
(81.4546%)
Allianz Belgium
28
(68.1482%)
(68%)
(69.037%)
(71.7778%)
(69.5556%)
(72.8148%)
(77.1538%)
(75.44%)
Amazon Insurance
5
(76.8%)
(77.2%)
(79.2%)
(77.2%)
(75.2%)
(73.6%)
(74%)
(76%)
Argenta
18
(67.7648%)
(66%)
(73.8888%)
(71.6666%)
(64.1112%)
(67.5294%)
(74.4444%)
(73.3334%)
AXA BANK
256
(66.5492%)
(70.8236%)
(72.6274%)
(72.6902%)
(73.1732%)
(71.762%)
(69.747%)
(66.5896%)
De Verenigde Verzekerden
18
(78.353%)
(68.5556%)
(75.4444%)
(73.1112%)
(77.1112%)
(75.4444%)
(74.4444%)
(66.4444%)
Delta Lloyd
5
(60%)
(54%)
(63.6%)
(60.4%)
(70.4%)
(74%)
(69.6%)
(70.4%)
Dexia
21
(70.9474%)
(68.0952%)
(72.5714%)
(71.619%)
(73.8096%)
(70%)
(72.9%)
(72.5714%)
Ethias
235
(78.791%)
(74.9276%)
(74.0686%)
(72.624%)
(72.4%)
(72.6582%)
(74.1638%)
(75.382%)
FIDEA
16
(71%)
(66%)
(70.75%)
(73.125%)
(73.875%)
(72.375%)
(65.375%)
(73%)
FORTIS
154
(66.6112%)
(68.5454%)
(68.7142%)
(68.8422%)
(71.086%)
(69.8676%)
(71.3856%)
(65.8962%)
FB Verzekeringen
13
(75%)
(76%)
(80%)
(79.8462%)
(84.923%)
(78%)
(74.6154%)
(70%)
GENERALI BELGIUM
21
(73.5%)
(70.762%)
(74%)
(75.5238%)
(75.1428%)
(77.4286%)
(75.7142%)
(70.762%)
ING
23
(69.7392%)
(71.913%)
(72.8696%)
(70.4348%)
(72.174%)
(72.6956%)
(70.2608%)
(81.0434%)
KBC
137
(71.4762%)
(74.7852%)
(76.6324%)
(78.6222%)
(78.2352%)
(77.5588%)
(76.1804%)
(69.6912%)
MERCATOR BANK
58
(71.2222%)
(68.4912%)
(71.7242%)
(72.6552%)
(71.4138%)
(71.138%)
(71.069%)
(69.5172%)
Nateus NV
32
(74.129%)
(72.5624%)
(70.75%)
(68.0646%)
(70%)
(69.875%)
(71.4194%)
(77.5%)
Optimco
4
(84%)
(64.5%)
(67.5%)
(65%)
(75.5%)
(67.5%)
(66%)
(80%)
P&V Verzekeringen
30
(76.0666%)
(75.8%)
(80%)
(78.6%)
(81.2666%)
(78.2%)
(72.8666%)
(74.7334%)
Piette en Partners
3
(80%)
(81.3334%)
(64.6666%)
(63.3334%)
(88%)
(64.6666%)
(82.6666%)
(86%)
Touring
73
(70.6666%)
(68.845%)
(64.9042%)
(67.041%)
(65.8592%)
(68.822%)
(64.6764%)
(79.9436%)
VIVIUM
36
(69.7576%)
(72.5%)
(74%)
(73.9444%)
(72.5556%)
(71.6666%)
(76.0556%)
(71.1666%)
Inter Partner Assistance
1
(70%)
(72%)
(74%)
(72%)
(50%)
(48%)
(74%)
(80%)
Justitia
1
(0%)
(0%)
(0%)
(0%)
(0%)
(0%)
(0%)
(0%)
C.D.A. Assurances
1
(44%)
(42%)
(22%)
(20%)
(20%)
(20%)
(50%)
(36%)
Partners Verzekeringen
9
(79.7778%)
(59.3334%)
(68.2222%)
(68.8888%)
(66.8888%)
(64.8888%)
(55.5556%)
(81.5556%)
Servis
1
(70%)
(72%)
(74%)
(72%)
(76%)
(74%)
(100%)
(100%)
FB Verzekeringen
2
(71%)
(46%)
(61%)
(58%)
(75%)
(74%)
(62%)
(69%)
DAS Rechtsbijstand
1
(70%)
(72%)
(74%)
(72%)
(76%)
(74%)
(74%)
(80%)
ERGO Life NV
2
(98%)
(100%)
(100%)
(98%)
(100%)
(100%)
(87%)
(90%)
Nationale Suisse Verzekeringen
3
(70%)
(62%)
(65.3334%)
(72%)
(67.3334%)
(65.3334%)
(82.6666%)
(72%)
Korfina Insurance
1
(98%)
(100%)
(74%)
(72%)
(50%)
(74%)
(74%)
(100%)
DVV verzekeringen
22
(73.1%)
(78.3636%)
(78.7272%)
(78.909%)
(78.909%)
(78.7272%)
(82.5454%)
(75.7272%)
Federale verzekeringen
12
(72.8334%)
(70.3334%)
(74%)
(74%)
(77.5%)
(76%)
(70%)
(77.6364%)
Corona Direct
3
(61.3334%)
(62%)
(65.3334%)
(62.6666%)
(67.3334%)
(65.3334%)
(58%)
(86.6666%)
Europese goederen en reisbagage
1
(70%)
(100%)
(100%)
(98%)
(100%)
(100%)
(100%)
(80%)
Ethias
2
(84%)
(72%)
(87%)
(85%)
(88%)
(74%)
(87%)
(90%)
Les AP Assurances
16
(82.5%)
(79.25%)
(80.5%)
(80%)
(80.25%)
(90.25%)
(77.75%)
(71.75%)
CPH Banque
1
(0%)
(72%)
(74%)
(72%)
(76%)
(74%)
(74%)
(80%)
Corona Direct
14
(75%)
(64.2858%)
(68.2858%)
(66.2858%)
(68.1428%)
(64.5714%)
(64.3076%)
(70.7142%)
CBC
5
(71.5%)
(56.8%)
(68.4%)
(66.4%)
(69.2%)
(68.4%)
(68.8%)
(46%)
Avero
3
(61.3334%)
(81.3334%)
(82.6666%)
(80.6666%)
(84%)
(82.6666%)
(75.3334%)
(72%)
AMMA Assurances
1
(98%)
(100%)
(100%)
(98%)
(100%)
(100%)
(100%)
(100%)
L'Ardenne Pr?voyante
1
(70%)
(72%)
(74%)
(44%)
(50%)
(48%)
(74%)
(80%)
ASCO Continentale Verzekeringen
1
(70%)
(72%)
(74%)
(98%)
(100%)
(74%)
(74%)
(80%)
Andere
27
(78.32%)
(72.963%)
(72%)
(75.6296%)
(72.2222%)
(73.8518%)
(78.1482%)
(77.1112%)

Voor een volledig overzicht van de verschillende sectoren kan u de pdf: 'Resultaten onderzoek naar kwaliteiten binnen de verschillende diensten sectoren' raadplagen